Terms and Conditions

METROLINK – TERMS & CONDITIONS

Operated by Aaradhya Travel Solutions
Website: https://www.metrolinks.in
Customer Care / WhatsApp: 9458554554
Email: manoj@aaradhyatravels.in
Last Updated: 17 October 2026

1. Introduction

Welcome to MetroLink, a cab booking, carpooling, and mini-shuttle service operated by Aaradhya Travel Solutions.

These Terms & Conditions govern the use of the MetroLink website, booking platform, cab services, pool rides, mini shuttles, wallet facilities, referral programmes, promotional offers, and related services.

By registering on MetroLink, making a booking, joining a pool, using a shuttle, or otherwise using our services, you agree to these Terms & Conditions.

If you do not agree with these terms, please refrain from using the relevant services.

2. Eligibility and User Registration

1. Users must provide accurate and complete information during registration.
2. Users may be required to provide their name, registered email address, contact number, and other information necessary for booking and service coordination.
3. Students, faculty members, staff members, and other eligible users must provide the applicable details requested by the platform.
4. Users are responsible for maintaining the accuracy of their profile information.
5. A valid contact number is required for pickup coordination and communication with the driver.
6. Users must not register using another person's identity or provide false information.
7. Login credentials and account access must be kept secure. Users must promptly report suspected unauthorized access.
8. MetroLink may restrict, suspend, or cancel an account where there is evidence of fraud, misuse, false information, or violation of these terms, subject to applicable law.

3. Services Offered

MetroLink may offer the following services, subject to availability:

• Private cab bookings
• Shared cab and pool bookings
• Campus-to-metro mini-shuttle services
• Metro-to-campus transportation
• Other designated pickup and drop-off routes
• Pre-booked transportation services
• Other services introduced through the platform

Routes, timings, vehicle categories, availability, and fares may vary according to operational requirements and the details displayed at the time of booking.

4. Booking Rules

1. All bookings must be made through the available MetroLink booking facility or another officially authorized channel.
2. Users must select the correct pickup location, destination, date, time, and service type.
3. Users must review the displayed fare, booking amount, applicable conditions, and cancellation terms before confirming a booking.
4. A booking will be treated as confirmed only after the applicable booking requirements have been completed and confirmation has been issued by MetroLink.
5. Submission of a booking request alone does not guarantee a confirmed ride.
6. Users must not assume that a vehicle is reserved until the booking confirmation is received.
7. Advance booking may be required for selected services. Same-day or spot bookings may not be available on every route.
8. Booking IDs, Pool IDs, confirmation messages, and other booking details should be retained for reference.
9. Users must not create duplicate, fictitious, or misleading bookings.
10. MetroLink may decline or cancel a booking if the required information, payment, vehicle availability, or operational conditions are not satisfied, subject to the applicable refund policy.

5. Cab Pool and Shared-Ride Rules

1. Pool rides allow eligible passengers travelling on compatible routes to share transportation.
2. The final fare and each passenger's share will be determined according to the fare structure displayed for the applicable booking.
3. Pool availability depends on the number of passengers, vehicle capacity, route compatibility, and operational feasibility.
4. Users must join the correct pool and verify the route, pickup point, destination, and departure time.
5. Passengers joining a pool must follow the instructions and conditions displayed on the platform.
6. Joining a pool does not authorize a passenger to change the agreed route, pickup point, or destination without approval.
7. Passengers must not exceed the permitted passenger capacity of the vehicle.
8. Pool members must cooperate with each other and the driver to facilitate timely pickup and drop-off.
9. Pool participants must not engage in harassment, threatening behaviour, discrimination, or conduct that disturbs other passengers.
10. Pool creation, joining, leaving, and rejoining are subject to platform availability and the applicable booking and cancellation rules.
11. MetroLink may combine, modify, or cancel a pool where operationally necessary, subject to appropriate communication and applicable refund terms.
12. Final fare adjustments, where applicable, will follow the fare-sharing rules communicated for the particular ride.

6. Mini-Shuttle Services

1. Mini-shuttle services operate on designated routes and schedules announced by MetroLink.
2. Passengers must arrive at the designated pickup point sufficiently before the scheduled departure.
3. Shuttle timings are subject to traffic, weather, road conditions, and other operational factors.
4. Seats are subject to availability and the capacity of the assigned vehicle.
5. A passenger who misses the scheduled departure may be treated as a no-show, subject to the applicable policy.
6. Shuttle passengers must follow the driver's safety instructions and any reasonable operational directions.
7. Passengers must not board an unauthorized vehicle or insist on an unapproved route or stop.
8. MetroLink may revise shuttle schedules, routes, fares, or operating arrangements when necessary, with reasonable notice where practicable.

7. Fares and Payments

1. Applicable fares and booking amounts will be communicated through the MetroLink platform or an officially authorized communication channel.
2. Users must pay the amount specified for the selected service and booking.
3. The required advance payment or booking amount must be paid within the specified time to secure the booking.
4. A booking that requires advance payment may remain unconfirmed until payment is received and verified.
5. Where the displayed fare provides for a final adjustment after the journey begins or is completed, the applicable fare-sharing or settlement rules will apply.
6. Any additional charges, including parking, tolls, state taxes, route changes, or other applicable costs, will be handled according to the fare terms communicated for that booking.
7. Users must provide accurate payment details and retain transaction references or receipts.
8. MetroLink is not responsible for delays caused by a bank, payment gateway, UPI application, or other third-party payment provider, but users may contact support for assistance.
9. Users must not make payments to unauthorized individuals or accounts.
10. Any duplicate payment, failed transaction, or disputed charge should be reported promptly with supporting details.

8. Cancellations, Refunds and No-Shows

1. Bookings may be cancelled through the platform or an authorized support channel, subject to the applicable cancellation conditions.
2. The cancellation policy displayed at the time of booking will govern the applicable cancellation charges and refund eligibility.
3. For eligible bookings cancelled at least two hours before the scheduled ride, MetroLink's applicable policy may provide a wallet credit equivalent to 80% of the amount paid, where this condition is displayed for the booking.
4. Cancellations made within two hours of departure may be ineligible for a refund or wallet credit, subject to the applicable booking terms and mandatory legal requirements.
5. Leaving a pool within two hours of departure may result in the loss of the applicable booking amount or refund eligibility, as disclosed for that pool.
6. Refunds and wallet credits are subject to payment verification, the applicable cancellation policy, and any mandatory requirements under applicable law.
7. If MetroLink cancels a confirmed booking, the user will be informed of the applicable refund or alternative arrangement.
8. If a ride cannot be provided due to a vehicle breakdown, driver unavailability, safety concern, or other operational issue, MetroLink will make reasonable efforts to communicate the situation and provide an appropriate resolution.
9. Passengers who fail to arrive at the designated pickup point on time may be treated as no-shows where the applicable policy permits.
10. Users should report cancellation or refund disputes to customer support with their Booking ID, Pool ID, or transaction reference.

9. MetroLink Wallet and Credits

1. Wallet balances, referral rewards, promotional credits, and other platform credits are subject to the terms of the relevant offer or facility.
2. Wallet credits may be used only for eligible services and within the applicable validity period, where specified.
3. Promotional credits and referral rewards may have different usage conditions from cash payments or refundable balances.
4. Wallet credits are not automatically transferable between users unless MetroLink expressly permits the transfer.
5. Wallet credits may not be redeemable for cash except where expressly permitted by the applicable terms or required by law.
6. Eligible refunds will be processed using the applicable refund method, which may include wallet credit where permitted and disclosed.
7. Users should review their wallet balance and report discrepancies with relevant transaction details.
8. MetroLink may investigate suspected fraudulent wallet activity and restrict disputed credits while conducting a reasonable review.
9. Any expiry, restriction, or forfeiture of credits will be subject to the conditions disclosed for those credits and applicable law.

10. Referral Programme and Promotional Offers

1. Referral programmes, promotional codes, discounts, and signup rewards may be offered from time to time.
2. Each offer is subject to its stated eligibility requirements, validity period, usage limits, and booking conditions.
3. Referral rewards may depend on the referred user's successful registration, qualifying booking, or other conditions specified in the offer.
4. Promotional codes may be limited to particular users, routes, services, booking values, or dates.
5. Unless the offer expressly allows it, promotional codes cannot be combined with other offers.
6. Users must not create fake accounts, manipulate referrals, or engage in other activity intended to obtain rewards improperly.
7. MetroLink may decline or reverse rewards obtained through verified fraudulent or abusive activity, subject to applicable law.
8. Promotional offers may be changed, suspended, or discontinued in accordance with their disclosed conditions and applicable law.
9. Users should review the terms of each offer before using a referral reward or promotional code.

11. Passenger Responsibilities and Conduct

All passengers must:

1. Provide accurate booking and contact information.
2. Arrive at the agreed pickup location on time.
3. Treat the driver, other passengers, and support staff respectfully.
4. Follow reasonable safety instructions issued by the driver.
5. Wear seat belts and comply with applicable transportation safety requirements.
6. Avoid carrying prohibited, illegal, hazardous, or unsafe items.
7. Refrain from smoking, consuming intoxicating substances, or engaging in unlawful conduct inside the vehicle.
8. Avoid distracting the driver or interfering with vehicle operation.
9. Keep the vehicle clean and avoid causing damage to its interior or exterior.
10. Ensure that any luggage or personal belongings are safely accommodated within the vehicle's permitted capacity.
11. Report any accident, damage, safety issue, or serious service concern promptly.
12. Cooperate reasonably with MetroLink in investigating incidents or complaints.

12. Vehicle Damage and Recovery of Costs

1. Any damage to a vehicle caused by a student, faculty member, staff member, or other passenger through their actions, negligence, misuse, or violation of these terms may be chargeable to the responsible person.
2. The responsible person may be required to pay the actual and reasonable cost of repairing or replacing the damaged component, as applicable.
3. Damage costs may be assessed using the manufacturer's applicable pricing, an authorized service centre's estimate, relevant repair invoices, or other appropriate supporting documentation.
4. MetroLink may request payment for verified damage attributable to the passenger, subject to applicable law and a reasonable assessment of responsibility.
5. Ordinary wear and tear, pre-existing damage, and damage not attributable to the passenger will not automatically be charged to that passenger.
6. Where appropriate, MetroLink may review photographs, inspection records, driver reports, invoices, and other relevant evidence before determining the amount payable.
7. Passengers may raise a dispute regarding the alleged damage or the amount claimed through MetroLink customer support.
8. Nothing in this clause authorizes an arbitrary or unsupported penalty.

13. Vomiting, Pet-Related Incidents and Special Cleaning

1. If vomiting, pet-related incidents, spills, stains, or other passenger-caused incidents require special washing, deep cleaning, deodorizing, or sanitization of a vehicle, the responsible customer may be required to pay the actual and reasonable cost of the necessary cleaning.
2. Charges will depend on the nature and extent of the cleaning required and may be supported by a cleaning service invoice or other reasonable evidence.
3. Where the incident causes a vehicle to be temporarily unavailable for service, any additional claim must be reasonable, supported by evidence, and permitted under applicable law and the disclosed booking terms.
4. MetroLink or its authorized representative may review the incident details before confirming a cleaning charge.
5. Customers must inform the driver or MetroLink support promptly if an incident occurs during a journey.
6. Pet transportation is subject to vehicle availability, applicable booking conditions, and any restrictions communicated before confirmation. Customers must disclose relevant pet-related requirements when booking.
7. Passengers must not bring pets into a vehicle without complying with the applicable booking conditions and any reasonable safety requirements.

14. Luggage and Personal Belongings

1. Passengers must ensure that their luggage is within the vehicle's capacity.
2. Oversized, excessive, or special luggage must be disclosed in advance where it may affect vehicle selection or seating capacity.
3. Luggage must not obstruct the driver's view, emergency exits, or passenger safety.
4. Passengers are responsible for checking the vehicle before leaving and collecting all personal belongings.
5. MetroLink will make reasonable efforts to assist in locating lost items reported to customer support.
6. MetroLink is not automatically liable for items left behind, lost, stolen, or damaged, except to the extent liability is established under applicable law.

15. Driver, Vehicle and Operational Safety

1. MetroLink aims to arrange appropriate vehicles and drivers for the confirmed service.
2. Vehicle and driver details may be shared before departure through the available communication channel.
3. Passengers should verify the vehicle and driver details provided for their booking before boarding.
4. Passengers must not board a vehicle when they reasonably believe that the vehicle or journey presents an immediate safety risk.
5. Any concerns regarding driver conduct, vehicle condition, or road safety should be reported promptly.
6. Drivers must follow applicable traffic laws and safety requirements.
7. MetroLink may replace a vehicle or driver where reasonably necessary for safety or operational reasons.
8. Actual arrival and departure times may vary due to traffic, weather, road closures, breakdowns, or other circumstances beyond reasonable control.

16. Changes to Routes, Pickup Points and Timings

1. Users must select the correct route and pickup and drop-off locations while booking.
2. Changes requested by a passenger are subject to approval, vehicle availability, operational feasibility, and any applicable additional charges.
3. A driver is not required to make an unapproved detour or stop.
4. MetroLink may adjust a pickup time, pickup point, or route where reasonably necessary due to traffic restrictions, safety concerns, road closures, or operational requirements.
5. Where a material change affects a confirmed booking, MetroLink will make reasonable efforts to notify the affected passenger.
6. Additional distance or waiting charges, if applicable, will be determined according to the fare terms disclosed for the booking.

17. Website and Platform Use

1. Users must use the MetroLink platform lawfully and only for its intended purposes.
2. Users must not attempt to gain unauthorized access to accounts, booking information, administrative functions, or platform systems.
3. Users must not interfere with platform operations, submit malicious code, or exploit technical vulnerabilities.
4. Users must not use automated or fraudulent methods to create bookings, manipulate fares, or obtain unauthorized rewards.
5. Platform features may occasionally be unavailable due to maintenance, technical faults, or third-party service interruptions.
6. MetroLink may update, modify, suspend, or discontinue platform features where reasonably necessary, subject to applicable law and any relevant contractual obligations.
7. Users should report technical errors or suspected security incidents to customer support.

18. Privacy and Personal Information

1. MetroLink may collect and process personal information necessary to operate the platform and provide transportation services.
2. Such information may include registration details, contact information, booking records, payment references, and service-related communications.
3. Information may be shared with drivers, service providers, payment processors, or other relevant parties to the extent reasonably necessary to provide the service, meet legal obligations, or address disputes and safety incidents.
4. MetroLink will handle personal information in accordance with its Privacy Policy and applicable data protection laws.
5. Users should not share another person's personal information without an appropriate basis.
6. Requests concerning personal information or privacy complaints may be submitted through the official support channels.

19. Complaints and Grievance Redressal

Users may raise complaints relating to bookings, payments, drivers, vehicles, refunds, wallet credits, referrals, privacy, or other MetroLink services.

Designated Grievance Officer: Manoj Rawal
Designation: Founder & CEO
Email: manoj@aaradhyatravels.in
Customer Care / WhatsApp: 9458554554
Website: https://www.metrolinks.in

When submitting a complaint, users should include their name, registered email address, contact number, Booking ID or Pool ID where applicable, and a description of the issue.

MetroLink will make reasonable efforts to acknowledge, investigate, and resolve complaints within the timelines prescribed by applicable law.

Further details are available in the MetroLink Grievance Redressal Policy published on the website.

20. Third-Party Services

1. Certain platform functions may rely on third-party services, including payment gateways, UPI providers, hosting services, mapping tools, or communication platforms.
2. The availability of such services may depend on the relevant provider.
3. Users must comply with applicable third-party terms when using those services.
4. MetroLink will address service-related complaints within its responsibility and as required by applicable law.

21. Service Limitations and Liability

1. MetroLink will make reasonable efforts to provide the services described at the time of booking.
2. Journey times and arrival estimates are not guaranteed where affected by traffic, weather, road closures, government restrictions, or other circumstances outside reasonable operational control.
3. MetroLink will not be responsible for losses arising solely from a user's inaccurate booking information, failure to arrive on time, or failure to comply with these terms, to the extent permitted by law.
4. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and liability arising from negligence or other legally actionable conduct.
5. Any limitation of liability will apply only to the extent permitted by applicable law.

22. Force Majeure and Exceptional Circumstances

MetroLink may be unable to provide or may need to modify a service due to circumstances beyond reasonable control, including severe weather, natural disasters, road closures, government restrictions, civil disturbances, major accidents, or significant transport disruptions.

Where such circumstances affect a confirmed booking, MetroLink will make reasonable efforts to notify affected users and communicate available alternatives or applicable refund arrangements.

This clause does not remove any refund, consumer, or other legal rights that apply in the circumstances.

23. Suspension or Termination of Services

MetroLink may restrict or suspend access to a user account or booking facility where reasonably necessary because of suspected fraud, abuse, threats to safety, unauthorized access, repeated violations of these terms, or legal requirements.

Where appropriate, MetroLink may request clarification or supporting information before making a decision.

Any suspension, cancellation, retention of payments, or adjustment of wallet credits will remain subject to applicable law and the user's valid contractual and consumer rights.

24. Changes to These Terms

MetroLink may revise these Terms & Conditions to reflect changes in its services, platform features, operational policies, or legal requirements.

The revised terms will be published on the MetroLink website with an updated revision date. Where required by law or where a material change warrants it, users will be provided appropriate notice.

Continued use of the services after a revision takes effect will be subject to the revised terms to the extent legally permissible.

25. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Users are encouraged to contact MetroLink customer support to seek an amicable resolution of service-related disputes.

Nothing in these terms prevents a user from approaching an appropriate consumer commission, regulatory authority, court, or other competent forum as permitted by applicable law. Any jurisdiction clause will operate subject to mandatory legal requirements.

26. Contact Information

For bookings, service enquiries, complaints, refund requests, or clarification of these terms, please contact:

METROLINK – AARADHYA TRAVEL SOLUTIONS

Customer Care / WhatsApp: 9458554554
Email: manoj@aaradhyatravels.in
Website: https://www.metrolinks.in

Designated Grievance Officer: Manoj Rawal
Designation: Founder & CEO

By registering, booking, joining a pool, or using MetroLink services, users acknowledge that they have had an opportunity to review these Terms & Conditions and agree to the provisions applicable to their use of the services, subject to applicable law.

Last Updated: 17 October 2026